Privacy policy

INTRODUCTION


When you use MARYLISE MIRABELLI services (hereinafter, "MARYLISE MIRABELLI"), you entrust us with certain personal data. We attach great importance to the protection and security of our users' data and we have drawn up this Personal Data Protection Charter (hereinafter, "the Charter") to inform you of our privacy practices.

This policy has been designed to provide you with the information necessary to understand what personal data we collect, why we collect it and how you can update, export or delete it.

This charter may be subject to regular updates, the updated version is the one available on the website https://www.marylisemirabelli.com.

MARYLISE MIRABELLI is a site specializing in the distance selling sector. Because the authentication of your personal data is important for the conclusion of a distance sale, MARYLISE MIRABELLI takes to heart the protection of all of your data and the provision of you with a trusted service.

If you have any questions, do not hesitate to contact us, the entire team will be happy to assist you contact@marylisemirabelli.com.

Effective date: 11/10/2022


1. DEFINITIONS


Because understanding the complex terms of a Personal Data Protection Charter can be a challenge, you will find below the main technical and legal definitions.

Please note that the Definitions contained in MARYLISE MIRABELLI's General Terms and Conditions of Sale are also applicable to this Personal Data Protection Charter.

« Client » 

Refers to the co-contractor of MARYLISE MIRABELLI who guarantees to have the status of consumer as defined by French law and case law. As such, it is expressly provided that the Customer acts in a non-professional or commercial capacity. 

« Personal data » 

“Personal Data” means any information relating to an identified or identifiable natural person (hereinafter referred to as “Data Subject”); an “identifiable natural person” is deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;

« Sensitive data » 

Sensitive data form a special category of personal data. This is information revealing the alleged racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. 

« Services » 

Refers to the distance selling activity of all products offered by the Site.  

« Site » 

Refers to the MARYLISE MIRABELLI.com merchant site. 

« Data processing » 

any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; 

« User » 

Means any person who has access to or uses the Platform, the content, products and services made available by MARYLISE MIRABELLI, whether Client, Administrator or Authorized User.  

 

2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?


MARYLISE MIRABELLI, located at Murat Haut, Sussac (87130) in France, is responsible for the processing of personal data collected in connection with the use of the Site in the European Economic Area and the United Kingdom.


3. WHAT DATA IS COLLECTED AND HOW?

In the execution of its Services, MARYLISE MIRABELLI collects the following data:

  • Identification data: Title/Civility, surname, first name, date of birth, nationality; Type of identification document (e.g. passport, national identity card), document number, expiration date, date of issue;

  • Contact data: Address type, street, number, city, postal code, state/country, email address, telephone number, telephone number type, language of communication;

  • Transaction data: transaction date, customer ID, return (yes/no), transaction ID, shipping amount, product ID, price, discount, sample (yes/no), taxes, net sales amount, number of products purchased by type;

  • After-sales data: after purchasing a MARYLISE MIRABELLI product and if you seek after-sales service, we will collect the following Data: reason for return, photographs or information provided on the products, contact name, quantity, subject, description, proof of purchase (yes/no), date of purchase, final action taken, return date;

  • Log Data: Consistent with the choices provided on cookies (if any), when you use our Site for informational purposes only (for example, you do not register, make a purchase, or submit your Data through the Site) your Internet browser automatically collects and transfers to us certain basic information about your use of the Site. This log data may include your browser type and version, your operating system and interface, the device used, your language preferences, the website from which you are visiting us (referrer URL), the webpage(s) you visit on our Platforms, the date and time of your visit, part of your Internet Protocol (IP) address, your actions on the Platforms, and the name of your access provider;

  • Social Media Data: The mere use of our Site generally does not involve any data processing activities (including data transfers) in relation to third party media platforms and/or social networks (such as Facebook and Instagram). However, it is possible to access products via Instagram Shopping and if you agree to the redirection of this platform, it may (subject to their own legal basis) collect and otherwise process personal data about you in order to provide you with personalized advertising. For more information on the scope and purposes of the data processed by the provider of Facebook and Instagram, including your rights and setting options to protect your privacy, please consult the privacy policy of the relevant external platform provider.

  • Marketing Data (information collected when you subscribe to MARYLISE MIRABELLI's newsletter or other marketing communications): If you subscribe to our newsletter or other marketing communications in order to receive information about MARYLISE MIRABELLI collections, products, campaigns, trade shows and other events, we will collect marketing data through the subscription form, such as consent to receive communications, consent to share/merge data, channel preferences, interests (Perfume & Beauty).


4. WHAT ARE THE PURPOSES JUSTIFYING THE COLLECTION OF YOUR DATA?

MARYLISE MIRABELLI collects and uses data for:

1) Execution of the Service

We use the data collected to allow you to browse our Site and use your personal online account, but also to manage your purchases, payments (including obtaining an electronic invoice) and deliveries.

This includes using the data for the following purposes:

  • Create and update User accounts;
  • Allow the Customer to access and use their customer account;
  • Manage orders and deliveries;
  • Manage invoicing, accounting and management of unpaid debts and disputes;
  • Carry out internal operations necessary to provide our Services, including to resolve software bugs and operational problems, conduct data analysis, testing and research, and monitor and analyze activity and usage trends.

2) Manage requests

MARYLISE MIRABELLI uses the information collected (including recordings of calls made to customer support for which the user has been notified and has given consent) in order to provide customer support, including to:

  • Perform after-sales service;
  • Study and handle Customer issues,
  • Handle and follow up on complaints,
  • Monitor and improve the quality and processes of our customer support.

3) Suggest an improvement to our services and products

We may use the data collected for testing, research, analysis, product development and machine learning purposes in order to improve the User experience. This allows us to collect your opinion on our MARYLISE MIRABELLI products and services, in particular through surveys and questionnaires in order to improve our products and services.

4) Carry out a marketing activity

MARYLISE MIRABELLI may use the data collected to promote its Services to Users, for example, to send them communications regarding MARYLISE MIRABELLI services, features, promotions, contests, studies, surveys, news, updates and events.

5) Communicate about our developments

MARYLISE MIRABELLI may use the data collected to inform them of changes to our general conditions, our services or our policies.

6) Comply with current regulations

MARYLISE MIRABELLI may collect the data collected in order to comply with its legal obligations, including regulations on cosmetics, the fight against money laundering, corruption, credit card fraud, security obligations and the processing of requests for the rights of the personnel concerned.


5. HOW DO WE JUSTIFY THE PROCESSING OF DATA?

The legal basis for processing your data may be, depending on the context in which they are collected:

  • Your consent (e.g. for the purposes of managing our personalized commercial offers, managing your browsing via cookies);

  • The performance of a contract or need to use the Site (e.g. managing your access to your customer account, processing and tracking your orders);

  • A legal obligation when the processing is required by legislation, in particular tax legislation (e.g. retention of purchase invoices) and cosmeto-vigilance legislation (EU Regulation 1223/2009 of November 30, 2009 relating to cosmetic products);

  • Our legitimate interest: improving our products and services, preventing fraud, securing our tools or personalizing our communications.


Purposes of Processing

Categories of data potentially concerned:

Legal basis:

Purposes related to the use of the Site – This purpose allows you to browse our Site and use your personal online account
  • Identification data 
  • Contact details
  • Login details 
  • Transaction data
  • Social Media Data 
  • Consent 
  • Contrat

Purposes relating to requests - This purpose allows you to obtain information about our products and services from our customer service
  • Identification data
  • Contact data
  • Transaction data
  • After-sales data
  • Contrat 
  • Consent 

Transaction-related purposes - This purpose allows you to purchase MARYLISE MIRABELLI products through our Site or social media and allows us to manage your purchases, payments (including obtaining an electronic invoice) and deliveries.
  • Identification data 
  • Contact data
  • Transaction data 
  • Contrat 

Purposes related to the provision of services (including after-sales) - This purpose allows you to benefit from our guarantees and after-sales service, to access MARYLISE MIRABELLI services on our Site and allows us to manage the services that MARYLISE MIRABELLI will provide to you after purchase.
  • Identification data 
  • Contact data
  • Transaction data 
  • After-sales data 

 
  • Contrat

Regulatory Compliance Purposes - This purpose enables you to comply with our legal obligations, including but not limited to cosmetics regulations, anti-money laundering, anti-corruption, sanctions control, credit card fraud, anti-counterfeiting, security obligations and processing data subject rights requests.
  • Identification data 
  • Contact data
  • Login data
  • Social media data
  • Transaction data 
  • After-sales data 

  
  • Consent 
  • Legal obligation

Purposes related to product improvement - This purpose allows you to collect your opinion on our MARYLISE MIRABELLI products and services, in particular through surveys and questionnaires, in order to improve our products and services.  
  • Identification data 
  • Contact data
  • Login data
  • Social media data
  • Marketing data

 
  • Consent

Purposes related to studies – This purpose allows us to establish statistics, financial and commercial studies, carry out analyses in order to provide you with personalized services. 
  • Identification data 
  • Contact data
  • Transaction data
  • Marketing data
  • Social media data

 
  • Consent

Marketing related purposes – this purpose allows you to keep informed about our latest collections, products, campaigns, trade fairs and other events by sending you our MARYLISE MIRABELLI communications (by email, by post or via your phone: calls, SMS and MMS)
  • Identification Data 
  • Contact Data
  • Marketing Data
  • Transaction Data
  • Social Media Data

 
  • Consent

Management of business contracts – This purpose allows us to manage the relationship with our contractors or suppliers, execute the contract with these contractors or suppliers.
  • Identification data 
  • Contact data
  • Company/CV 
  • Contrat


6. TO WHOM DO WE DISCLOSE YOUR DATA?

We may, with your prior and express consent, make certain personal data available to strategic partners working with us, for the provision of products and services that may be of interest to you.

However, on the basis of legal obligations, your personal data may be disclosed in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority.

Your data may in particular be communicated to subcontractors such as:

  • Service providers: Your Data will generally not be disclosed to recipients outside MARYLISE MIRABELLI. In some cases, however, MARYLISE MIRABELLI uses external service providers acting on behalf of MARYLISE MIRABELLI on the basis of contracts that will include strict data protection obligations. In particular, we will provide your Data to service providers or suppliers in the context of our normal business operations, for example to perform certain IT-related tasks, conduct our business, serve you or protect the security and integrity of our business. This includes the provider of IT maintenance, security and support services, hosting provider, payment provider, logistics provider, marketing and advertising partners, data analysis companies, event providers, digital service tool providers.

  • Third parties to MARYLISE MIRABELLI: We may, in limited cases, transfer your Data to government agencies and regulators (e.g. tax authorities), courts and government authorities, all in accordance with applicable law, and to external advisors (e.g. lawyers, accountants, auditors, etc.), all acting as data controllers. In this context, MARYLISE MIRABELLI may also be required to transfer your Data to third parties when it receives a request from an authority authorized by law to do so, in accordance with applicable laws and regulations.

  • Social media platforms: Please note that these partners have their own privacy policies. For example, when you make your purchases via Metabusiness on Facebook or Instagramshopping, your Data may be directly processed by these third-party sites according to their own privacy policies. The Meta group privacy policy is available here.


7. RESPONSIBILITY FOR PROCESSING

As part of their contractual relations, the parties undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 (hereinafter, "the Regulation").

It is up to the Customer to check whether the Regulation applies to them and to take the necessary measures to comply with the legislation in force.

Furthermore, MARYLISE MIRABELLI is in no way responsible for the processing of data carried out during purchases made on Facebook or Instagram shopping. This data is collected by third-party sites and not by MARYLISE MIRABELLI.


8. HOW LONG WILL YOUR DATA BE KEPT BY MARYLISE MIRABELLI?

In addition to providing you with the best possible services, we believe that you should benefit from personalized treatment as well as excellent customer services.

MARYLISE MIRABELLI retains the Customer profile, transaction data and any other data for as long as the MARYLISE MIRABELLI account is used.

Data purging methods are put in place to provide for their effective deletion as soon as the retention or archiving period necessary for the accomplishment of the determined or imposed purposes is reached. In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, you also have a right to delete your data that you can exercise at any time by contacting the Publisher.

Customers can request the deletion of their account at any time via their account or via the contact address.

MARYLISE MIRABELLI may however retain certain information for safety, security and prevention of fraudulent activities. For example, if MARYLISE MIRABELLI deactivates a Customer's account because the Customer's behavior is dangerous or contrary to public order, morality or the rights of third parties, MARYLISE MIRABELLI may retain certain information about this account in order to prevent the Customer from opening a new one at a later date.


9. WHAT ARE YOUR RIGHTS?

You may have the following rights under applicable laws and exercise the following rights:

  • A right of access and information: you have the right to be informed, in a concise, transparent, comprehensible and easily accessible manner, of the way in which your Data is processed. You also have the right to obtain (i) confirmation as to whether or not Data concerning you is being processed, and, where applicable (ii) access to such Data and a copy of such Data.

  • A right of rectification: you have the right to obtain the rectification of your Data. You also have the right to obtain that incomplete Data be completed.

  • A right to erasure: in certain cases, you have the right to obtain the erasure of your Data. However, this right is not absolute and MARYLISE MIRABELLI may have legal and legitimate reasons to retain this Data.

  • A right to restriction of processing: in certain cases, you have the right to obtain restriction of the processing of your Data.

  • A right to data portability: you have the right to object to the processing of your Data when such processing is based on MARYLISE MIRABELLI’s legitimate interest. MARYLISE MIRABELLI may, however, invoke legitimate and compelling grounds to continue the processing. You also have the right to object at any time to the processing of your Data for marketing purposes.

For any questions regarding your rights and the security of personal data, you can contact us at the following address: contact@marylisemirabelli.com.


You also have the right to lodge a complaint with a competent supervisory authority regarding compliance with your rights referred to above using the following contact details:

  • By post by writing to: CNIL – Complaints Department - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07

  • On the CNIL website https://www.cnil.fr/
  • By phone: 01.53.73.22.22


10. HOW TO ADDRESS YOUR PRIVACY REQUESTS TO MARYLISE MIRABELLI?

To exercise your rights, please send your request to our Customer Service as indicated below, specifying the following information: name, first name, email address and any other information necessary to confirm your identity so that we can process your request (e.g. your postal address).

If you have any questions or comments about this Privacy Policy or how MARYLISE MIRABELLI collects and uses your Data, you can also contact:

  • By mail: Murat Haut, Sussac (87130) in France, for the attention of the Data Protection Officer.
  • By email: contact@marylisemirabelli.com.

You can also contact customer service if you wish to exercise your rights as a person concerned by the processing of personal data or if you have other questions about this Personal Data Policy.


11. MODIFICATION OF THE PRIVACY POLICY

This Personal Data Policy was last updated on October 19, 2022]. As changes may be made to this Privacy Policy, we invite you to regularly consult the “Personal Data” section of our Site.